Arrow Self Drive is the largest independently owned car, van, minibus and truck rental company in Yorkshire with over 2,000 vehicles on fleet. We offer self drive hire from one day up to five years. Our core business is in supplying and maintaining fleets on long, short and flexible term hire to companies across the Yorkshire region. We are a family run business having achieved steady growth and international standards including the most recent ISO status. We like to deal with professional companies who, like us, value common sense, fair deals and a straight forward transparent approach to doing business. A regional company with local values we endeavour to support Yorkshire businesses and local people through providing excellent service as well as supporting local communities through our programme of Corporate Social Responsibility.
James Hill, Managing Director
We pride ourselves on our high level of personal service. When you hire a vehicle from Arrow Self Drive you will find our staff friendly and approachable. With all in house teams and services under our control, we guarantee that you will receive a level of personal service that cannot be matched by our larger national competitors. We don’t do remote, we do local, we do personal.
Our enquiry lines are manned by our internal rentals team, our sales advisors are local people with expert knowledge and all of our vehicles are serviced, repaired, checked in and out, recovered and valeted by our specialist technicians.
We operate in house workshops and body repair centres and employ a team of experienced NVQ trained technicians to maintain our expanding fleet. We manage our own breakdown and recovery service with a suite of recovery vehicles and mobile units. Every breakdown call is dealt with by one of our senior workshop managers so that we can respond to any of our customers personally and efficiently when they need us most.
Each year we increase our expertise and streamline our processes in line with international standards so that we can deliver consistent customer service excellence. As the largest family run independent vehicle hire company in Yorkshire, we aim to provide a level of customer care that cannot be matched by our larger competitors. In 2016 we attained the ISO:9001 2015 revised International Standard, making us one of the first companies in the country to demonstrate our professional standards.
For business users we provide an all inclusive service with a team of in house experts who will help you establish the best vehicle solutions for you, deliver, maintain, service and monitor your vehicles, recover and replace them should anything go wrong and take care of all your fleet concerns.
To ensure that our customers are fully supported we have a team of well qualified technicians and project managers to take care of ensuring that our fleet of vehicles are maintained to the highest standards. In addition, we have a comprehensive response team on call 24/7. Our One Call breakdown and recovery service features a range of mobile units and recovery trucks available whenever you hire from us. In the event of an emergency we are always at the end of the phone, ready to respond to you personally and keep you safely on the road.
In emergencies we operate our own breakdown and recovery service 24 hours a day, 365 days a year.
Our fleet of recovery vehicles and highly trained technicians are ready to come to your assistance any time,
day or night, answering each and every call personally.