Case Studies

We always strive to do the best we can - but don't just take our word for it!

Our Customer Feedback

We are proud of the fact that many of our customers have been with us for years, some even since we began trading in 1988. Taking care of our customers is our first priority and we value each and every one. As part of our commitment to service excellence we regularly ask for feedback about our products and services to ensure that our high standards are being met. Here are some first hand experiences from real companies explaining why they choose to continue doing business with us.

Crowther & Shaw, Huddersfield

Crowther & Shaw, Huddersfield

The Challenge

We must ensure that our fleet are always on the road, or if not a replacement vehicle is provided. We are a mobile service/maintenance contractor so our vehicles are our workshops and a vital link to our customers.

Reliability, customer service and an understanding of our requirements are essential in our vehicle supplier relationship.

The Solution

In the early 1990's Arrow Self Drive were a local supplier who seemed to have the right business ethics, providing what their customers needed. We commenced a relationship and since then we have never looked elsewhere as Arrow provide the vehicles and on-going support to our fleet that my business demands. 

They manage the fleet totally so take away all responsibility for servicing, repairs etc. from us allowing us to focus on our own customers. We look forward to many more years working successfully with Arrow Self Drive.

They said...

We have used Arrow for almost 30 years and have seen our business grow alongside theirs throughout that time. One thing Arrow, and also I hope Crowther & Shaw, have managed to retain during this growth is an excellent commitment to customer service and the building of long term relationships. We have been provided with support and advice when needed about the type of vehicle that best suits our needs and, on occasions when we have market checked their proposals, we have found them to be competitive against other suppliers. I have no hesitation in recommending Arrow Self Drive to any business looking at fleet management solutions.

Mark Gledhill, Managing Director

Sheffield Forgemasters, Sheffield

Sheffield Forgemasters, Sheffield

The Challenge

We have been using Arrow Self Drive for 7 years. The biggest challenge for our business when running a fleet of vehicles is reliability and low cost maintenance. For us it is important that our fleet provider offers excellent customer relationship management and that they are a locally based business.

The Solution

We initially chose Arrow Self Drive to supply our vehicles to provide competition to a long standing single sourced supplier. Arrow Self Drive has helped our business challenges by sourcing second hand vehicles suitable to our site environment. We will continue to use Arrow due to their competitively priced flexible hire deals.

They said...

“Gary and the team have always been very responsive to our needs. They have developed an understanding of our business with its' harsh working environment and always seek to provide suitable vehicles that will stand the wear and tear without excessive maintenance and repair charges. Flexible hire rates without long term commitment is an attractive benefit when making decisions backed up with excellent customer service.”

Julian Rothwell, Group Purchasing Manager

Shapemaster Global, Holmfirth

Shapemaster Global, Holmfirth

The Challenge

The biggest challenge for us was maintenance, insurance and availability. It was important that we worked with a business that had a good assortment of vehicles readily available and we wanted a local company.

The Solution

We chose Arrow Self Drive as they are a local company and have a wide range of vehicles to meet our needs, which is what we set out to achieve.

They said...

“A local and understanding company that recognises the challenges and issues faced with companies needing to hire various sized vehicles and for differing reasons, friendly, professional and have the best fleet of hire vehicles in Yorkshire. In 20 years, yet to hire one that is not anything other than pristine.”

Alex Dailly, Operations Director

Legacy Church, Barnsley

Legacy Church, Barnsley

The Challenge

As a charity, resources can be limited but Arrow offer a great price and they are both reliable and flexible.

The Solution

We initially chose arrow due to their great local reviews and brilliant range of vehicles at competitive prices. The service is always excellent.

They said...

“Arrow Self Drive has been an excellent discovery for Legacy Church, Barnsley. Given our situation of having to transport equipment every week, Arrow can always accommodate our needs no matter what the size or duration. Furthermore, the team in Barnsley are an amazing support to us.”

Ben Hampshire, Campus Pastor, Legacy Church

Kingstown Works Ltd, Hull

Kingstown Works Ltd, Hull

The Challenge

Our biggest challenge is the last-minute availability of vehicles we need. We needed a reliable service for our internal customers.  

The Solution

We needed a local company that could deliver vehicles to us quickly if we needed it and Arrow Self Drive are just that. We have now been using arrow for 10+ years.

They said...

“We always receive a reliable service from Arrow. I feel that we have a good working relationship. If we need a last-minute vehicle (which is often the case and the vehicle is available) it is delivered to us promptly. Similarly, if we book a vehicle in advance with Arrow it is always delivered on time.”

Sally Jarvis, Clerical Assistant

Jem Shopfitting, Leeds

Jem Shopfitting, Leeds

The Challenge

The biggest challenge for our business is reliability and availability of various sizes of vehicles. We have ever changing customer requirements so need a cost-effective solution.

The Solution

Arrow were the preferred vehicle supplier for additional vehicles before I started with the company, but the level of service and quality and availability of vehicles has led to us having no need to look to change supplier.

We are also keen to ensure we are receiving good value and having been quoted from Arrow’s competitors we know the costs for the service they provide is competitive and in line with other suppliers.  

Arrow offer the delivery and collection service that saves us a significant amount of time for 2 drivers having to collect and return vehicles every time hire starts and finishes. The level of service and support supplied is first class, this coupled with the quality and condition of vehicles that the Arrow fleet is made up of ensures we always get a quality vehicle at a competitive rate.

They said...

“We currently run a Fleet of vans on long term rental from Arrow and as and when required hire in additional vehicles of varying sizes. Arrow always deliver an excellent service and have never not been able to satisfy our requirements even at very short notice. All vehicles supplied are maintained and cleaned to a very high standard. When any of our vehicles require a service, or any other work to be undertaken, the vehicle is collected from our premises and replaced with a vehicle of equivalent size and quality and our vehicle is delivered back to us on completion of the works. In the very rare event we have had a vehicle breakdown, or any other issue, we know we can contact Arrow 24 hrs a day and the team will deal with the issue without any problems in a very quick manor. I can recall one instance where we had a tail lift issue while working at a site in Scotland one Saturday evening and within 2 hours they had arranged for an engineer to attend and he had fixed the problem. Should anyone be looking for short, or long term vehicle hire I would have no hesitation in recommending Arrow Self Drive as a vehicle supplier. Our experience is that they deliver a First class Service.”

Craig Bagley, Contracts / Transport Manager

BNL Bearings Ltd, Knaresborough

BNL Bearings Ltd, Knaresborough

The Challenge

The Challenge for us as a business when looking for a fleet provider is service level and price, continuity and response times.  

The Solution

I have now used Arrow Self Drive for many years as a business and I have used them for 4 years personally. The team go the extra mile to satisfy our requirements and we have saved a lot of time, resources and money by utilising their service.

They said...

“Historically I have dealt with many hire car companies. Arrow are the best and most reactive I have dealt with and that I am sure is down to the team in Knaresborough.”

Derek Ingham, Purchasing Manager, BNL Bearing

Bradford Students Union, Bradford

Bradford Students Union, Bradford

The Challenge

The challenge for us as a business is ensuring regular checks and documentation are maintained. We were looking for value for money along with professional sales staff, office staff and maintenance staff.

The Solution

Originally we chose Arrow Self Drive for the ability to tailor the contract to our needs. Being a registered charity, Arrow have always strived to help us find the best vehicles suitable for our business. Due to the tailored contract with Arrow we have not had to employ our own fleet manager as we use Arrow Self Drive’s staffing base. We are continuing to use Arrow Self Drive as we are confident Arrow will give us the best service, delivery and advice possible regardless of the type of vehicle we hire from them.

They said...

“The service we have received from Arrow Self Drive over the last 15 years has been excellent. They have always ensured our needs are met, from hiring a minibus to a van and hiring at the last minute too! We would recommend Arrow Self Drive to other companies because they are efficient, reliable and knowledgeable about their business area.”

Deborah Moore, Union Administration Manager

Leeds City Council, Leeds

Leeds City Council, Leeds

The Challenge

We were looking to work with a company that fitted our 3 key challenges of price, availability and suitability. It was important for us to use a company that could provide excellent service.

The Solution

We chose Arrow for their quality of product, support and willingness to help, which met all our needs. We have now been using Arrow for the last 2 years with the view to extending our contract.

They said...

We always receive excellent service from nice people. Arrow are always willing to support us and sort out any issues that face the authority.

Stephen Reed, Leeds City Council

Wakefield Grammar School Foundation, Wakefield

Wakefield Grammar School Foundation, Wakefield

The Challenge

Our biggest challenge for running a fleet of vehicles is availability, delivery and exact delivery times. We needed a fleet provider who was consistent, reliable and affordable

The Solution

We found Arrow Self Drive, a local business willing to deliver vehicles which is crucial for us. As a proven provider, we have continued to use Arrow Self Drive for many years due to convenience, great staff and confidence we have in them.  

They said...

Arrow is a local company. They have been extremely helpful in providing vehicles at short notice. Communication and contact is first class. The delivery team goes above and beyond, returning items left in the vehicles, swopping locations as necessary between sites and generally being helpful and professional. They are convenient, reliable and friendly.

Christiana Hastings, Administrative Bursar

Carnegie Great Outdoors, Leeds

Carnegie Great Outdoors, Leeds

The Challenge

We are a seasonal business and require very large volumes of vehicles during peak times only, so it is not cost effective to lease or buy. Arrow’s substantial vehicle fleet enables them to meet our needs whilst maintaining a very competitive pricing structure and high levels of customer service.

The Solution

Arrow’s substantial vehicle fleet enables them to meet our needs whilst maintaining a very competitive pricing structure and high levels of customer service. Arrow’s ability to respond quickly to our changing requirements has helped our challenge. Not only that but they offer superb prices and a personal touch. Unlike other companies we have used, Arrow are not forever trying to overcharge for minor damages.

They said...

“Arrow regularly go out of their way to support our business, they will shorten or extend vehicles hires with very little notice, fit tow bars, collect damaged vehicles from remote locations, overlook minor damages or offer repair solutions at close to cost rather than trying to profit from any errors on our part. All their staff are personable, friendly and polite, their focus appears to be on customer service not their “Bottom Line”. Their prices are far more competitive than our previous supplier and their customer service is the best we have encountered in the industry.”

Gavin Booth, Logistics & Outdoor instruction