Our standard cover

When you hire a fleet of vehicles from Arrow Self Drive we can offer insurance for up to 28 days. Rentals for longer than 28 days must be organised using your companies’ own insurance policy.

Our standard insurance policy covers you the hirer, any passengers and your hired vehicle in the unfortunate case of an accident. The hirer of the vehicle is responsible for the insurance excess.

Please ensure that you understand all the policy features and charges that you may be liable for so that you can make an informed decision about whether you are happy with our insurance or whether you want to put additional policies in place. We require a deposit for each vehicle hired which we process on a credit card; monies are not withdrawn unless damage is incurred. Learn more on our Deposits Guide.

The standard excess is £1,000. We reserve the right to increase the excess with each incident. Cover would default if the necessary security precautions were not implemented.

Arrow Self Drive small vans Arrow background graphic

What isn’t included

In the following circumstances you will be responsible for the full costs of repair.

Not covered  Charge
Glass and Windscreen damage Repairable chips that are not in Zone A or B on the windscreen recharged at £45 + VAT. Any chip within zones A & B would require a replacement windscreen charged at recommended retail price.
Punctures At your own cost
Overhead damage Full cost of repairs to the vehicle
Theft of property within the vehicle At your own cost
Driver of the hired vehicle
(To cover personal injury or loss of life, a personal insurance policy is required)
At your own cost
Lost keys or left in the car Full cost of replacement lock set, supply and fitting to the vehicle
Damaged keys Full cost of replacement key
Damage to the interior of the vehicle Full cost of repairs to the vehicle
Damage caused by hitting low level objects such as bridges or low branches Full cost of repairs to the vehicle
Damage caused by failure to pay due care and attention to potential hazards on the road such as deep water or debris Full cost of repairs and recovery of the vehicle
Costs following a road traffic accident where our vehicle has to be recovered from an off-road location and there is no third party involved Full cost of repairs and recovery of the vehicle
Refuelling with the wrong type of fuel Full cost of removal of fuel, recovery of liquid and repairs to the vehicle
Goods in transit or personal belongings At your own cost


NB: All insurance policies are reliant on the hirer using the rental vehicle in accordance with the terms of the rental agreement. Cover will default if the necessary due care and attention is not taken, the correct precautions implemented or there is a breach in the Terms and Conditions. (See our full T & C’s here for more information).

Learn more on our Insurance FAQS

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Our team are always there to answer your call, assist you with your requirements and keep your business on the road.

Or call us today on 01484 654321